1 · Order placed
You get an email confirmation immediately, with your order number and summary.
2 · Dispatched
Items leave the warehouse within 1–3 business days and we send your tracking link.
3 · 30-day returns
Changed your mind? Return unused items in original packaging within 30 days.
Delivery timeframes
| Region | Estimated time | Cost |
|---|---|---|
| Australia — standard | 5–12 business days | Free over $50 |
| Australia — express | 3–6 business days | $12.95 |
| New Zealand | 7–14 business days | $14.95 |
| Rest of world | 8–18 business days | Calculated at checkout |
Returns policy
You can return most items within 30 days of delivery for a refund or exchange, provided they're unused and in original packaging. Faulty or damaged goods are covered regardless — email us within 14 days with a photo and your order number and we'll replace the item or refund you in full.
Return postage for change-of-mind returns is the customer's responsibility. Refunds are issued to the original payment method within 5 business days of the parcel arriving back with us. Questions? Contact support.